Case Study – A plasma cutting machine tool builder with cost effective remote diagnostic support

WORTH FIGHTING FOR, A PLASMA CUTTING MACHINE TOOL BUILDER WITH COST-EFFECTIVE REMOTE DIAGNOSTIC SUPPORT

To ensure the highest productivity and fastest ROI, a good plasma cutting machine should be working around the clock. That said, all machines require servicing from time to time. Sometimes machines require service as a result of operator errors and this can be during an afternoon or night shift.

To ensure a machine is utilised and has a competitive arc on efficiency, a business should select a machine tool builder that offers a genuine remote diagnostic service. This allows the machine tool technician remote access to your machine via the internet to assist with programming, software upgrades and service or fault diagnostic support. The market recognises that any boutique plasma cutting machine tool builders with home brand software will require that you pay annual remote diagnostic fees and charges for this support. SMS machine tool builders do not charge to offer the same remote diagnostic support and software upgrades.